Terms & conditions

1. Agreement to these terms

These Terms and Conditions ("Terms") form a binding agreement between you ("Customer", "Shipper", "you") and RBURG SERVICES LLC, a limited liability company with its principal office at 308 C DR NE, Warren, OH 44484, United States ("RBURG", "we", "us", "our").

By requesting a quote, tendering freight to us, signing a bill of lading, or using this website, you accept these Terms. If you do not accept them, do not book a shipment with us.

Where a separately signed transportation agreement, broker–carrier agreement or master service contract exists between us, that document controls to the extent it conflicts with these Terms.

2. Definitions

• Shipment — the goods tendered to us for transportation under a single bill of lading.
• BOL — the bill of lading, which is the contract of carriage and receipt for the shipment.
• POD — proof of delivery, the signed record confirming the shipment was delivered.
• Accessorial — an additional service or charge outside the base line-haul rate.
• Package — one of the flat-rate shipment packages published on our pricing page.
• Business day — Monday to Friday, excluding United States federal holidays.

3. Services we provide

We provide freight transportation and related logistics services within the United States, including full truckload, less-than-truckload, expedited, dedicated, refrigerated, flatbed and cross-dock services as described on our services page.

We reserve the right to decline any shipment for any lawful reason, including capacity limits, commodity restrictions, unsafe loading conditions, or a delivery commitment we do not believe we can meet.

Service descriptions on this website are general. The specific service, equipment and commitments for your shipment are the ones stated in your accepted quote and on the bill of lading.

4. Quotes and booking

4.1 Validity

Quotes are valid for fourteen (14) calendar days from the date issued unless stated otherwise, and are based on the information you provide. If the actual shipment differs from what was quoted — in weight, dimensions, piece count, commodity, distance, or service requirements — we will re-quote it before dispatch.

4.2 Booking confirmation

A booking is confirmed when we issue a written confirmation identifying the pickup window, equipment and rate. Verbal discussions and unaccepted quotes do not reserve capacity.

4.3 Package limits

Flat-rate packages apply only within the mileage, weight and piece limits published for each package. Shipments exceeding those limits are priced as a custom lane using the same all-in method.

5. Rates and payment

5.1 One-time charges

All published prices are one-time charges for a single shipment. We do not offer subscription, retainer or recurring-billing services, and no charge on your account renews automatically.

5.2 What the rate includes

Unless the quote says otherwise, the quoted rate includes line-haul transportation for the stated distance band, the current fuel surcharge, standard cargo coverage to the stated limit, and the free loading and unloading window applicable to the package.

5.3 Accessorials

Accessorial charges are added only where the shipment requires them and are billed at the rates published on our pricing page or as separately quoted. Where an accessorial becomes necessary after dispatch, we will notify you before incurring it wherever it is practical to do so.

5.4 Payment terms

New customers pay in full, or pay an agreed deposit, before dispatch. Customers with approved credit may be offered net terms, in which case invoices are due within the period stated on the invoice. We accept the payment methods listed on your invoice.

5.5 Late payment

Invoices unpaid after their due date may accrue interest at 1.5% per month, or the maximum rate permitted by Ohio law if lower. You are responsible for reasonable collection costs, including attorney fees, on genuinely overdue amounts.

5.6 Lien rights

We may exercise a carrier's lien over freight in our possession for unpaid transportation and related charges, to the extent permitted by applicable law.

6. Your responsibilities

• Describe the shipment accurately, including weight, dimensions, piece count, commodity, declared value and any hazard classification.
• Package, block, brace and label the freight so it withstands normal transportation. Palletised freight must be stable and shrink-wrapped or banded.
• Ensure the pickup and delivery sites are safe, legally accessible to a tractor-trailer, and staffed during the agreed window.
• Provide accurate contact details and any appointment numbers, gate codes or site instructions before dispatch.
• Obtain any permits, licences or export documentation your commodity requires.
• Note any visible shortage or damage on the delivery receipt before the driver leaves.

Charges arising from inaccurate information, unsafe or inaccessible sites, or unavailable personnel are your responsibility, including detention, redelivery and truck-ordered-not-used charges.

7. Restricted commodities

We do not transport the following without prior written agreement, and in some cases not at all:

• Hazardous materials requiring placarding, unless expressly agreed in writing in advance.
• Live animals, human remains, and human organs or tissue.
• Currency, bullion, negotiable instruments, precious stones, and similar high-value liquid assets.
• Firearms, ammunition, explosives, fireworks and munitions.
• Illegal drugs, controlled substances, and any goods whose possession or transport is unlawful.
• Household goods moves and personal effects.
• Perishable freight tendered without adequate temperature protection.

If restricted goods are tendered without disclosure, we may refuse, hold or return the shipment at your cost, and we accept no liability for loss or damage to those goods.

8. Pickup, transit and delivery

8.1 Transit times

Transit times quoted are good-faith estimates based on normal conditions. Except where we have expressly sold a guaranteed delivery window in writing, transit times are not guaranteed and we are not liable for consequential loss caused by delay.

8.2 Guaranteed windows

Where a guaranteed window is purchased and we miss it for reasons within our control, the remedy is the one set out in our Refund & Cancellation Policy.

8.3 Free time

Two hours of free time are allowed at pickup and two hours at delivery unless the package states otherwise. Detention accrues after that at the published rate.

8.4 Delivery and POD

Delivery is complete when the shipment is released at the delivery address and the receipt is signed. We supply a signed POD with photographs for every shipment. Signed clear delivery is evidence the freight arrived in apparent good order.

8.5 Undeliverable freight

If a shipment cannot be delivered because the consignee refuses it or the site is closed or inaccessible, we will contact you for instructions. Storage, redelivery and return charges apply and are billed to you.

9. Cargo liability and claims

9.1 Basis of liability

Our liability for loss of or damage to cargo is governed by 49 U.S.C. § 14706 (the Carmack Amendment) and limited to the coverage amount stated for your package or quote, unless a higher declared value has been agreed in writing and any additional premium paid.

9.2 Exclusions

We are not liable for loss or damage caused by an act of God, an act of the public enemy, an act of a public authority, the inherent vice or nature of the goods, or the act or default of the shipper — including inadequate packaging, improper loading by you, or misdescription of the freight.

9.3 Filing a claim

Claims must be filed in writing within nine (9) months of delivery, or within nine months of the scheduled delivery date where the shipment was never delivered. Send claims to info@rburgservicesllc.online with the BOL number, POD, photographs, a description of the loss, and documentation of the amount claimed.

9.4 Claim handling

We acknowledge claims within thirty (30) days and aim to resolve them within one hundred and twenty (120) days of receiving complete documentation. Damaged freight and its packaging must be retained and made available for inspection.

9.5 Payment of charges during a claim

A pending cargo claim does not entitle you to withhold payment of freight charges. Approved claims are settled separately.

10. Cancellations and refunds

Cancellation windows, refund percentages and the truck-ordered-not-used charge are set out in full in our Refund & Cancellation Policy, which forms part of these Terms.

11. Limitation of liability

To the maximum extent permitted by law, and except for cargo liability under section 9, our total liability arising out of or relating to any shipment or these Terms will not exceed the amount you paid us for that shipment.

We are not liable for indirect, incidental, special, punitive or consequential damages, including lost profits, lost production, lost sales, market loss, or penalties or chargebacks imposed on you by your customers, even where we were advised such losses were possible.

Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless RBURG SERVICES LLC, its members, employees, drivers and agents against claims, losses, fines, penalties and expenses (including reasonable attorney fees) arising out of your breach of these Terms, your misdescription of a shipment, your tender of restricted commodities, or your negligence at a loading or unloading site.

13. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including severe weather, flood, fire, earthquake, road or bridge closure, strike or labour dispute, civil unrest, act of terrorism, epidemic, pandemic, government order, cyber attack, or interruption of fuel supply or utilities. We will use reasonable efforts to notify you and to resume service as soon as conditions allow.

14. Use of this website

The content of this website — including text, layout, graphics, photographs, the RBURG name and the RBURG logo — is owned by or licensed to RBURG SERVICES LLC and is protected by United States and international intellectual property law. You may view and print pages for your own business use. You may not copy, republish, resell or systematically extract content from this site without our written permission.

You agree not to use this site to transmit malicious code, to attempt unauthorised access, to scrape it at a rate that degrades service, or for any unlawful purpose.

Information on this website is provided for general guidance. Rates, transit times, coverage limits and service availability may change, and the terms of your specific quote and bill of lading prevail over anything published here.

15. Governing law and disputes

These Terms are governed by the laws of the State of Ohio and applicable United States federal transportation law, without regard to conflict-of-laws principles.

The parties will first attempt to resolve any dispute in good faith through direct discussion. Where that fails, the state and federal courts located in Trumbull County, Ohio have exclusive jurisdiction, and both parties consent to venue there.

Any action arising out of a shipment must be brought within the period allowed by 49 U.S.C. § 14705 or two (2) years, whichever is shorter, except where a longer period is required by law.

16. Changes to these terms

We may update these Terms from time to time. The version in force at the moment you book a shipment is the version that governs that shipment. Material changes will be reflected in the "last updated" date at the top of this page, and we encourage you to review it before each booking.

17. Contact